Prepare Email

In the Panel, “Emails” opens on “Status”. It is the one place where Email gets ready, and where you see how it goes.

A line at the top shows three steps and the one you are on:

1. “Configure”: “Sender and domain”.
2. “Try”: “With you and your team”. Real emails, for free.
3. “Open”: “To your contacts”. Your postal address and a short review by us.

Below it comes the card of the step you are on. Each step done folds into one line under “Setup”, such as “Sender” or “Domain”, with “Change” or “See the records” to open it again in place.

Your whole team sees “Status”. What someone cannot do is greyed out, with the reason.

Configure

“Step 1: set up your email”. Press “Start”. You need a domain of your own, where a few records can be added. Starting is the holder’s.

1. “Sender”: “Who your emails come from.” The sender’s name, the part of the address before the @, and a reply-to address if answers should arrive elsewhere. Press “Save the sender”. It needs “Edit and send”.
2. “Your domain”: your sending domain and its records. “Your domain comes next, once the sender is saved.” The domain is the holder’s.

Your domain and its records

“Your emails come from a domain of your own. A few records in its DNS prove they are yours.”

1. Write the domain, such as example.org, and press “Set up the domain”.
2. Add each record shown with the domain where the domain is managed. Each says what it is for and whether it answers yet, with a mark beside it: a tick for “Found”, a clock for “Waiting” and a warning for “Different”. “Copy the name” and “Copy the value” beside each help. A record your domain already has stays as it is.
3. Press “Check now”. The line at the top of the domain counts the records found and changes with each check, until it reads “All records found” and “The domain is verified.”

“They can take a few hours to answer.” We also check by ourselves every few hours, and tell the holder by email when the domain is verified.

Once it is verified, the line at the top moves on to “Try”.

Two ways to get help with the records:

• “Copy instructions for your assistant” copies a message with every record, ready to paste to your assistant. It asks for the steps at your domain provider.
• “Send the records to whoever manages the domain” sends them an email with every record to add.

The records also open your contacts’ pages, such as their preferences, on a name of your domain. “Advanced options” changes that name.

A domain still waiting after 30 days is removed, and can be set up again. A verified domain is removed too after 90 days with no website of the account on a subscription.

Trial mode

Once the domain is verified, Email is in trial mode. It starts once the holder accepts the data processing terms, once: “Accept and start trial mode”. While the terms are not published, trial mode is not offered.

“You are trying Email” shows how much is used of “Emails this month”, “Contacts” and “Newsletters”. “See all limits” shows the rest.

• Contacts are added or imported only at addresses of your domain. Rows outside it are left out of an import.
• Each send reaches only those contacts and your team’s sign-in addresses.
• It allows 5 contacts, 5 entities, 10 tags, 3 saved lists, 2 newsletters and the three standard types. Categories are free.
• 50 emails a month go out, tests included.
• Until a postal address is given in step 3, trial emails go without it at their foot.

The three types of direct email and five categories are there from the start of trial mode, ready to use, rename or remove. Read Types of email and Categories.

Elsewhere in “Emails” and in “Contacts”, one quiet line at the top says how Email is, such as trial mode with the contacts and sends used, and “See the status”. Sending reads “Trial mode: it reaches only you and your domain” on confirming and in the results.

A bounce or a complaint pauses trial mode until Email is on. A verified domain removed after 90 days with no website on a subscription also ends it.

Once Email is on, every limit and the domain restriction go.

A sample

“Send me a sample”, at the top of “Status”, sends an email with your sender, and your postal address once given, in the look of your last email or the standard one. It is there from the start and at every step.

It goes to the address you sign in with. To send it to someone on your team, choose their address in “Send it to”. The window says where it comes from and how many are left today.

• Until the domain is verified, it comes from an address of Tsurito, as your account’s name followed by “via Tsurito”, with a line at its foot saying it is a test.
• Once the domain is verified, it comes from your own sender. In trial mode, tests count within the 50 emails a month.

Tests can go out 50 times a day. While Email is paused, “Send me a sample” is greyed out with the reason.

Open Email

“Step 3: open Email”. “To send to your contacts: your postal address, which goes at the foot of each email, and three questions. The answer comes by email.” Press “Open Email” and the card unfolds in place.

1. “Postal address”: “It shows at the foot of every email to your contacts, as the law asks.” Write it and press “Save the address”. It needs “Edit and send”.
2. “The review”: answer the three questions, and give a page where people sign up if there is one. Press “Save the answers”. Then add “A note for the review (optional)” if you wish and press “Ask for a review”.

Asking for a review is the holder’s, and needs the postal address saved: “Save the postal address first: it is part of the review.”

We read each review ourselves. The answer comes by email, with the reason if it is not approved. The card shows where it stands:

• “In review.” “Meanwhile the sender, the postal address and the domain can still change.” The postal address can change, but not go.
• “Changes asked.” “In review: before turning Email on, we asked you for a few changes.” The card shows our note with what to change. Change what it mentions, write “What did you change?” and press “Send your answer”. “Answer sent. You are told by email.” The review continues.
• “Approved.” “Turn on Email” takes its place, for 30 days. Read Turn on Email.
• “The review was not approved.” With the reason. “Change what it mentions, then ask for a review again.”

When we ask for changes, the Panel says so on its home too, with “See what to change”.

Once the review is approved, the holder turns Email on. It needs a website with a subscription.

Turn on Email

Once the review is approved, “Status” shows “Turn on Email”, for 30 days. If that time passes, ask for a review again.

• It shows the monthly price, what each month includes, and what each further block costs beyond it, before VAT.
• It says what is charged now, for the rest of the month, and then the monthly fee with your subscription.
• Tick “I want Email to start now. If I withdraw later, I pay only the days used.” The button works once it is ticked. Read Right of withdrawal.
• If the data processing terms were not accepted yet, turning it on accepts them.
• Press “Turn on Email”. It is the holder’s.

There is no payment page: Email joins the subscription your websites already have, and the rest of the month is charged at once to the same card.

• If that payment does not go through, Email is not turned on and nothing is charged.
• If the subscription’s last payment did not go through, it waits until it is paid.
• If the subscription ends at the end of its month, Email ends with it, and the box says so.
• If your websites are not paid with a subscription, we turn Email on for you, not charged.

Until Email’s prices are published, the box says the review is approved and that Email can be turned on once they are.

Once Email is on

The holder gets an email saying Email is on, and “Status” shows it too. If the data processing terms were not accepted yet, “Status” asks the holder to accept them: “Accept the terms”. From then on contacts and emails are kept online, and emails can be sent to your contacts.

“Email is on” shows “Sends this month”, “Contacts” and “Bounces this month”, and “Each send”, the most people one send reaches. It grows after sends with few bounces and complaints. Under “Setup”, the sender, the domain, the postal address and the review stay one line each, to change in place.

At what is included

Email includes a number of active contacts each month. “Status” shows them under “Email is on”: “Active contacts”, against what is included.

When your account reaches them, Email can do one of two things. The holder chooses, with the button under the bar.

• Carry on with extras, the usual choice. New contacts keep coming in, and each further block adds a small extra to your next invoice.
• Stop at what is included. No more contacts are added, and nothing more is charged.

While it stops there:

• The sign-up forms stay on your websites. Someone new who signs up is told, kindly, that the list is full for now, and nobody is added.
• An import brings in only what fits, and says how many were left out.
• Adding a contact by hand says the account stops at what Email includes.
• Everyone already on your list keeps receiving your emails.

If your account already had more than what is included when you chose to stop, those contacts still count until they leave; no new one is added meanwhile.

“Needs you” on the Panel‘s home warns when you reach 80 % of what is included, and again when you reach it. Choosing “Carry on with extras” lets new contacts in again at once.

Turn Email off

The holder turns Email off in “Status”, under “Email is on”, with “Turn off Email”. It works like cancelling a website’s subscription: “It stays on until 14 November 2026; nothing is refunded.”

• Until that day, Email works as it is.
• Then it turns off, and nothing more is charged for it. What went beyond what is included that month is charged with that invoice, as usual.
• What it holds is kept for 30 days, and then erased.

Changed your mind? Before that day, press “Turn on Email again”. It carries on as before, and nothing is charged now.

Withdraw from Email

As a consumer in the European Union, you can withdraw from Email within 14 days of turning it on for the first time, as from a website’s subscription. Under “Email is on”:

1. Press “Withdraw from Email”.
2. Read what happens, and press “Withdraw now and get the refund”.

Email turns off at once, and your websites keep their subscription. Polar refunds what you paid for Email to the same card. If you asked for it to start at once, the days it was on are taken off.

• What it holds is kept for 30 days, and then erased.
• We confirm it by email.
• Email can be turned on again from the end of the month already paid.

Read Right of withdrawal.

Pauses and what is charged

Email’s monthly fee is charged upfront with your subscription, like a website’s. Turned on mid-month, the rest of that month is charged at once; then it renews with your websites, on the same invoice. What goes beyond what is included is charged with your next invoice.

• If the subscription’s last payment does not go through, Email is paused until it is paid, and comes back on by itself.
• If we pause it after bounces or complaints, the month already paid stays paid, and nothing is refunded. If it is still paused at the renewal, it is not renewed. If we resume it after that, the rest of that month is charged then, as on turning it on.
• If your subscription ends, Email ends with it.

“Plan and usage” › “Services” shows Email’s monthly fee, until when it is paid, and what reaches your next invoice. Read How much it costs and how you pay.